Clients reviews about Bristol Phones & Tech Specialists

Absolutely brilliant experience, Hugh and the team diagnosed my dell Alienware laptop that had a failed screen backlight and needed some work done to the motherboard due to a short circuit. They diagnosed the laptop the day after they received it and it was fixed within 24 hours after I gave them the go ahead. Returned to be the next day. I am over the moon. Extremely competitive prices too. They kept me informed about every step too. Really really pleased. Would use them again if I ever had an issue with the laptop or other computer equipment. The standard of work is extremely high as you would never know the laptop was taken apart 👍 ~ Mark H

Couldn't recommend this place enough. I had spilled a drink in my bag, and some of the fluid got in the charging port of my laptop. It must've shorted out the connector, and as a result my laptop was acting funny and the charging port just didn't work entirely. I took it to this place within an hour of it happening, and within a day they had it fixed. My laptop is an ultra book, and not an easy one to fix, but these guys did it nonetheless, and the price was far lower than what I thought it'd be. No issues at all, five stars. ~ DIE9

I brought my iPhone 13 in for a charging port replacement after the original port became damaged and stopped charging properly. The repair was completed in less than 30 minutes, which was incredibly efficient. The shop owner was kind, patient, and took the time to clearly explain the issue and the required repair. There was no unnecessary upselling, just an honest and professional service that got the job done. We're lucky to have the expertise in central Bristol. Highly recommended. ~ Gemma R

Exceptionally good service, would highly recommend. I went to their shop on park street today to exchange my charging cable (I thought my old cable was broken but it was my plug, so I went to get a plug and refund the cable which I didn’t need). The gentleman in the shop kindly exchanged my cable for a plug even though the plug was a little bit more expensive! Very good, will be back. Can’t recommend highly enough. ~ Rufus

An insurance claim to replace the screen on a Pixel 5. The chaps in the store pre-ordered the parts, and let me know when I could bring the mobile in for repair. I dropped the phone in, and two hours later the phone was again in perfect working order as promised. The guys were nice to chat to, informative, friendly and helpful and the service was second to none. I'd thoroughly recommend the Park Street, Bristol branch. Adrian ~ Adrian S

I got my phone fixed around a month ago, and there were still a few issues with the screen glitching. So I took my phone back to the shop, and without hesitation, the owner offered to replace my screen free of charge. 15 minutes later I walked out of his shop with a ‘new’ phone. Another happy customer, thank you! ~ Gaby D

I went in to the shop with my friend to get a phone case for him, and the owner immediately came and helped us. He even saw that my phone case was broken and because my phone was slightly older he searched and found a lovely new case for me entirely for free. Any tech issues or if you need cases, accessories or anything go there. ~ Tom S

I got a repair for my laptops power button a few months ago. They are very fast and professional. Furthermore, they also cleaned my laptop free or charge as well as giving me practical advice of how to maintain it. If you need any phone or laptop repairs. This place is very reliable and at a good location. ~ Lawrence N

Really good - I got my huawei laptop fixed here after water damage, there was very good customer service, and he offered me a very good price for repairs/cleaning/diagnostics, with photos given as evidence. I have a fixed laptop now, which is also much more eco friendly than haing to buy a new computer. Strongly recommend ~ Joseph W

Really good experience at this shop! I bought a phone and some laptop accessories, and everything was smooth and hassle-free. The staff were friendly, helpful, and guided me well with my purchases. Good quality products and great service. Definitely recommend this shop! ~ Mohammed A

Absolutely fantastic service, very reasonably priced, phone was fixed and back to me within 24 hours as it was to damaged to be fixed at my house - over the moon with the repair, would highly recommend and if I needed to use them again I absolutely will - thank you ~ Georgia b

Great service. Nice and thorough staff. It is suggested by UOB tech team as well. Will bring my laptop here again if I have any problem with it. A bit pricey for students (cleaning+thermal paste changing+LCD plex for 150£) but still, a reliable business. ~ Lias D

Got my laptop screen fixed here and the customer service and speed were great. Fixed the next day. Only minor issue is that the new screen is a little off compared to the old one. Update: laptop was quickly fixed with the right screen at no extra charge. Updated star review to reflect this. ~ Alexandra H

Khan was incredibly helpful. My screen was replaced but then failed about 10 days later. I went in an he replaced it for free and everything is working well now. That is really great customer service: Not something you always get. ~ Alex M

Fabulous service! My phone got run over by a city bus and they were somehow able to fix the entire screen in under 45 minutes. Plus 10% off for students! I highly recommend, and especially for students :) ~ Gillian D

Amazing. Came to buy an iPad protective screen (tempered glass) and the owner placed it on my iPad flawlessly. He made sure to remove all the bubbles and was really careful. Will definitely come back next time! He also did a student price :) ~ Amicie

Fantastic experience, went in because my windows computer had stopped working and they fixed in under an hour, replacing the parts necessary for a very fair price. Would highly reccomend especially so close to campus for students ~ Isabella S

Turned up, gave phone. Told to wait an hour. Had lunch. Went back, got a discount. Happy as. Will now take 2 laptops to be fixed with no worries. Really good service. I trust them which is not something I expected. ~ Helen L

Very good mobile shop for both buying phones and mobile repairs. They have genuine products at reasonable prices. The repair service is fast and done properly. Staff is polite and helpful. Highly recommended for mobile purchase and repair. ~ Haroon S

Seriously recommend this place! Laptop broke unexpectedly on a Wednesday night got it to them the same day and it was fixed by the Friday morning!! Super friendly service and great prices! Laptop is working great now, thank you Bristol IT ~ Edie R

I have visited several mobile phones, pc, it support and tech repair shops but nowhere else - I felt so welcome and treated in a such professional way. Many thanks! P.s. I'll be back on Monday with my Samsung to fix the speaker issue. ~ Marek E

The battery of my Dell laptop died and they were very nice and efficient to replace it. The price was clearly announced and it was solved in 48 hours. Very good experience, I recommend! ~ JulesL

I got my samsung phone battery replaced here and gave it 5 days to see the difference and I am very happy with the work. Phone looks perfect and the battery full charge is 17hrs now. Would recommend ~ Ron

The staff was amazing. They changed my battery and fixed my screen in literally 30 minutes. I highly recommend coming to here for any electronic issues. The staff are so polite ~ Ashley W

Reviews from our customers

Find us on social media